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Installing YTD

I can't install the new version. I keep getting "Abort, Retry, Ignore" errors from the installer. Why?

The installer is complaining because a file it is trying to replace is still being used by Windows. You are most likely installing a new version of YTD in the same location as your older version. The installer is designed for this to work properly and automatically close any running instances of YTD before installing the new version. However, it cannot account for all possiblec senarios. Save all your work, restart your computer, and try the installation again. This will free any locked files the installer is having problems with. If you still have problems after that, try uninstalling the old version of YTD first from "Add or Remove Programs" in the Windows Control Panel, and then reinstalling. If the installer still doesn't work, it may have become corrupted during download. Please delete your installer and download a new one and try again.

I'm getting a "file not found" error when I try to run YTD and it doesn't start. What's going on?

YTD requires the Visual Basic Runtime in order to work. If you do not have this installed on your computer, you will likely see an error such as "A required file, MSVBVM60.DLL was not found" or "Class not registered, MSSTDFM.DLL needs to be installed on your machine." Download and install the Visual Basic Runtime from Microsoft and restart your computer and that should take care of the problem.

How do I uninstall YTD?

You can uninstall using the Add or Remove Programs function in the Windows Control Panel. Or you can click "Uninstall" from the "YTD" folder in the "Programs" section of the Windows "Start" menu.

Downloading videos

Is Recording Streaming Video Allowable?

We think that recording streaming videos for the later personal enjoyment or edification of yourself and members of your immediate household is allowable, whether as a "fair use" under the United States Copyright Act or the equivalent in the territory of the rights holder or you, or otherwise, and is the equivalent of using a digital video recorder (DVR), or an old fashioned VHS or Sony Betamax video recorder (we suspect that most of you don't remember the Betamax) hooked up to your TV, or a video camera pointed at your screen, to record. And there are many videos that are in the public domain (meaning, at least in the United States, there is no copyright or all copyright has fully and irrevocably expired), or where the copyright holders are okay with you saving or recording these videos for your later personal enjoyment or information. Some copyright holders are even okay with you making more copies of those videos or other works for the purpose of distributing them (or making them available) to others, without charging for them or otherwise financially benefitting, but this may be a pretty complex area of the law, and it isn't always crystal clear what a particular copyright holder may be okay with, and what the law is or may be, so we urge caution and unless you are certain about who the rights holder are and what they may be okay with please do not distribute or make them available to others. Sometimes a copyright holder will actually inform you that you can re-use or re-distribute their videos or other works, in whole, or in part, including by notifying the world at large that a particular Creative Commons type license [1] is applicable to a video. Here is where Creative Commons lists organizations and projects powered with Creative Commons licenses:

The Internet Archive has a large collection of educational and entertainment video's that are available either because they are in the public domain or have some sort of some, but not all rights, reserved Creative Commons type license: . Under C-SPAN's copyright policy a license is generally not required to post a recording of C-SPAN's video coverage of federal government events online for non-commercial purposes so long as C-SPAN is attributed as the source of the video ( YouTube® allows uploaders of videos to indicate that certain videos can be edited, re-used, or re-distributed, in whole or in part (see,

We suggest that for those videos where you are not sure if they are in the public domain, or where you are not sure that the copyright holder would be okay with you making more copies of those videos or other works for a purpose of distributing them (or making them available) to others, or doing something else typically within the exclusive rights of the copyright holder, without charging for them, that you not place those videos or other works in any folders where you might make the content of such folder(s) available to others, whether on a VPN (virtual private network) or through any P2P (peer-to-peer) file search and sharing networks. Also, although some agreements (the "Terms" or "EULA" [End User License Agreement]) with various streaming video websites might say that you shouldn't convert or record videos that stream, we think the same reasoning applies to recording for your own later personal enjoyment, and we don't think those parts of the website agreements are enforceable. We also think that it is fair, in most instances, for you to convert audio/video files to audio files, again for your later personal enjoyment. This may be particularly true if you are visually impaired. As a matter of fact, in many instances the video you are streaming is actually being recorded and saved already. When you watch a video in flash from a website, the video is downloaded into your computer, in the folder "Temporary Internet Files" of your browser. The YTD program does pretty much the same thing, allowing you to select the destination folder. This means that the file is saved on your computer while you watch the video and there remains until you do delete it. Some, but obviously not all copyright holders may feel that this is not always fair or allowable. For example, some "major label" music recording or music publishing companies, and performers and songwriters may believe that with regard to music videos it is not fair for users to either record, or continue to keep the video streams that have already been recorded to your computer, or to just keep the audio portions of the videos, especially if a user can continue to play those files after they have been removed from the streaming website, or they think that you should have bought what they were allowing to be streamed for free if you were going to do anything other than watch or listen from the streaming website. That's kind of like saying you can't make a recording of what is playing on a radio station, or music videos playing on you television, whether delivered over the air, by cable, by satellite, by telephone line, or other communications carrier or delivery mechanism. We, and many many others from all walks of life, from economists, to scholars, to industry insiders, to average citizens and consumers, to some in government, feel that, all things considered, it is okay for you to record, convert to audio, and save for later personal use. But we recognize that some believe otherwise, and you should know this too. And so while we think that we are right, and it is within your rights to record even music videos for later personal use, it is your choice to make an informed decision. And we will repeat because we think it is important, that we do not condone copyright infringement, we don't think that you should attempt to sell or make money from streamed audio-video files (unless the rights holder says you can, or perhaps you are using parts in something like news reporting, or for scholarly or educational purposes, or the like . . . but the exceptions to the "no profiting" rules are even more stringent and complex than the average person will want to try to figure out). And you should be very very careful about making some such content available for distribution, even if not for profit. Also, we encourage you to support authors and artists whose works you like. But ultimately, unfortunately, we can't give you advice about any of this. You might want to consult with an experienced and good lawyer who knows about these issues, or ask some public interest groups to publish information on these topics and help you stand up for your rights. Also, this was written with the laws of the United States principally in mind, as we understand them, though may of the same principles apply elsewhere. If you are outside of the United States you might want to look into what the laws are of the territory where you are, the Electronic Frontier Foundation provides a database of copyright laws around the world at In European Union countries, the Commission website has some helpful information and links: .

WIPO has a list of Intellectual Property and Copyright Offices internationally, you can find the one applicable for your country here:

See for more information about U.S. copyright law.

For more information on US copyright law and fair use, check out the following materials.





The School of Communication American University Center for Social Media has a Code of Best Practices in Fair Use for Scholarly Research in Communication .

Greentree Applications SRL respects intellectual property rights and expects the users of YTD to do the same. Any use of YTD that violates an intellectual property right of a third party is not allowed.

Other Stuff our lawyers like us to say:

All defenses, remedies, rights, claims, etc., reserved without waiver or prejudice. No admissions, waivers, etc. made, including by silence or only partial response. No promises made or implied. Emails, other Posts, and written and oral discussions do not make or modify contracts and are not digital or electronic signatures or writings.

Creative Commons (CC) is a nonprofit entity dedicated to making it easier for people to share and build upon the work of others, consistent with the rules of copyright. CC licenses provide a standard way for authors to declare their works as having "some rights reserved" (instead of "all rights reserved"). CC provides free license types and other legal tools to mark creative works with the freedom the author wants it to carry, so others can share, remix, use commercially, or any combination thereof. To learn more, visit If the source you're quoting has a Creative Commons license or public domain dedication, you may have extra rights to use the content. Licenses don't trump fair use, but if you want to do more than fair use allows, look at the terms of the license to see what it permits and what, if anything, it requires you to do in return. The attribution license, for example, lets you copy, distribute, and display a work so long as you name the original author. Share-alike lets you make derivative works so long as you use the same license for your re-mix. A work in the public domain is no longer under copyright, so you can use as much as you want in any way you like.

I am getting a Failed status while downloading. What can I do?

Tip #1: Please make sure you have the latest YTD version. From the app, click on Help -> Check for Updates and install the latest update. Try the download again.
Tip #2: Open Internet Explorer and try to view the video in it. Delete the cookies. Restart Internet Explorer. Restart (close and reopen) YTD. Try to download again.
Tip #3: In case you receive a "Pause, waiting for internet connection" or "Failed 6" error please reset your Internet Explorer settings by opening Internet Explorer and going to "Tools" (Alt + X keyboard shortcut), "Internet Options", "Advanced" tab and selecting the "Reset" button. Please make sure to select the "Delete personal setting" check box before resetting. The reset must be performed in Internet Explorer regardless of the web browser you use on a daily basis.
Tip #4: Some antivirus programs or firewalls can block YTD from accessing the web. Add YTD to the allowed list in your firewall. Turn off the AV and firewall (just to test) and try the download again. If you are using AVG Internet Security and AVG Accelerator is enabled please disable it by going to "Options" -> "Advanced settings" -> "Web Browsing protection" -> "Online Shield". There is an issue with AVG Accelerator and youtube videos, you can find more details here.
Tip #5: If you use Zone Alarm, do the following: Go to COMPUTER Protected section, then to Application Control. Select YTD, click on the ? (question mark), select ALLOW. If the download still does not work, uninstall Zone Alarm and try again.
Tip #6: McAfee firewall may also block YTD. A message will appear, asking you to Allow; Allow one time; Deny the access for the software to internet, etc. Select 'Allow the access' for YTD. If this will not work uninstall McAfee firewall and retry.
Tip #7: As a last resort uninstall YTD (Control Panel - Add/Remove programs). Restart your computer. Install and run a registry cleaner program. Reinstall YTD from here.

I can't find the URL to paste into YTD to download a video. Where is it?

YTD uses the same URL to download the video that your web browser uses to display the web page. Look at the address bar of your browser near the top of your browser window and see the small YouTube logo and a URL such as ""? Copy the URL from there and paste it into YTD and click the "Download" button to download that video to your computer.

We recommend you to check this video tutorial on how to download videos using YTD.

Some videos I downloaded are being saved as an unknown file type. How can I play them?

Different video sites use different video formats, but most use "flv" or "mp4" video files.  For most video sites, YTD can figure out what type of video file it is, and set the file type correctly when saving the video. On YouTube, typically "Normal" quality videos are ".flv" and HQ or HD are ".mp4", while on Facebook all videos are ".mp4".  If you accidentally downloaded a video that doesn't include the extension on the file name (for example, is missing the ".mp4"), you need to figure out what type of video file it is and rename it correctly.  A simple way to do this is you can open the video file in Notepad and see if the first line of the file has "flv" or "mp4" in it. Just make sure not to make any changes to the file!

The file might also be called unknown even if it has the correct file extension if your computer doesn't know how to play it.  VLC Media Player is an excellent, free, open source program that can play almost all types of video files without requiring additional software.  It can also tell you what type of video a file is if you have one which doesn't have a file extension (load the video and select "Media Info" under the Tools menu).  If you are having problems playing a downloaded video, download VLC Media Player and try playing it with that.

I'm downloading a video from YouTube and it's asking for a user name and password. What's going on?

This means you are attempting to download a video which has been flagged by YouTube. This can result in them being restricted for access by people over 18 years of age. When you attempt to view a restricted video on YouTube in your web browser, YouTube requires to you to log in to verify your age. When you attempt to download a restricted video from YouTube using YTD, YTD will prompt you for your YouTube username and password so that it can download the video for you. This is the user name and password you use on Youtube. YTD does not have user accounts. If you do not have a YouTube user account, you can create one by going to YouTube and clicking the "Sign Up" link at the top of the page.  In order to keep your information safe, your username and password are only used for the current running instance of YTD and will not be saved on your computer. Once you exit YTD, it will forget your account information and you will need to enter it again the next time you want to download a restricted video.

If you are seeing an error "No Flash video found" or other problem downloading restricted videos from YouTube, please log into your YouTube account using your web browser and make sure you can watch the video in your browser without any problems. One common problem is YouTube may have flagged your account and is requesting a "captcha" when you log in to YouTube. By logging in to YouTube in your web browser, you can respond to the "captcha" and should be able to use YTD to download videos again.

I'm downloading a video from FaceBook and it's asking for a user name and password. What's going on?

Facebook requires a user name and password to access any content, including videos.  When you attempt to download a video from Facebook using YTD, YTD will prompt you for your Facebook username and password so that it can download the video for you. This is the user name and password you use on Facebook. YTD does not have user accounts. In order to keep your information safe, your username and password are only used for the current running instance of YTD and will not be saved on your computer. Once you exit YTD, it will forget your account information and you will need to enter it again the next time you use YTD to download a video from Facebook.

Why am I logged out of Facebook in my browser when I download a video from Facebook?

Facebook only allows one web browser at a time to be signed into a given Facebook account, and automatically signs out any other signed in browsers when you sign in on a different program.  YTD appears like another browser to Facebook, so Facebook will sign out your web browser when you sign into Facebook using YTD.

If you are downloading multiple videos from Facebook, we recommend opening each video in a new window or tab in your web browser before starting to download them in YTD so that you have all the video URLs available.  Or you may want to copy and paste all the video URLs from your web browser into a text file before starting to download them.

Why do I get an error when trying to download a video from Facebook?

If you are getting a Failed status when downloading from Facebook, it's possible that you have the Secure browsing option turned on. Please go to Facebook, then to Account - Account Settings - Account Settings - Secure Browsing (https) and uncheck the option to Browse Facebook on a secure connection (https) whenever possible. Try to download the video again. When you are done, you should enable the option again in Facebook.

Why does my download from YouTube start fast then slow down?

This is controlled by YouTube.  YouTube has configured their servers to send data more quickly when you first start playing a video and then to slow down.  This makes for a smooth video playing experience when you're watching a video, while reducing the network capacity required to serve videos to all its users.

How do I download HD videos from YouTube?

Click the "Download Options" button and select one of the "HD" options (eg: "HD 720p") or "Best available" from the "Youtube Download Quality" menu. If a HD version of the video is available, it will be downloaded.

What do the different quality levels mean in the "YouTube Download Quality" menu?

YouTube typically offers the same video in multiple quality levels. "Best Available" and "HD 1080p" are the same - both first try to download the HD 1080p version, then HD 720p, then HQ 480p, then HQ 360p (flv), then HQ 360p (MP4), then Normal. "HD 720p" tries HD 720p, then HQ 480p, then HQ 360p (flv), then HQ 360p (MP4), then Normal. "HQ 480p" tries HQ 480p, then HQ 360p (flv), then HQ 360p (MP4), then Normal. HQ 360p (flv) tries HQ 360p (flv) then "Normal". HQ 360p (MP4) tries HQ 360p (MP4) then "Normal". "Normal" just tries to download the Normal quality. For details on the video formats used by YouTube, please see the YouTube entry on Wikipedia. If you pay close attention, you'll notice there are two "HQ 360p" resolutions available on YouTube - 360x640 and 360x480. YTD now had 2 levels, HQ 360p (flv) for 360x640 resolution and HQ 360p (MP4) for 360x480. "Best available" is the default setting for downloading videos so that YTD will always try to download the highest quality video available. Note: this setting only applies to downloading videos from YouTube, and not to other video sites.

Does YTD support YouTube's new "4K" (HD 4096p) video format?

YouTube announced in July 2010 that they now support the HD 4096p video format. However, there are very few videos currently available at this extremely high definition format given the specialized cameras required.  In addition, HD 4096p video files are several times larger than other HD video files which means they will take several times longer to download. YTD does not currently support downloading videos in HD 4096p format, and will download any HD 4096p videos in HD 1080p format.  We will continue to monitor the growth of "4K" videos and likely add support in a future release.  If you would like to see this feature implemented, please let us know using the Support form and include the URL of the video you'd like to download.

Why are some of my videos being downloaded as an MP4 file and others as an FLV file?

If you have "Best Available" as your download quality, YTD will attempt to download YouTube videos from the highest resolution to the lowest resolution in this order:

Resolution"Quality"Container file
1.1920x1080HD 1080p.mp4
2.1280x720HD 720p.mp4
3.854x480HQ 480p.flv
4.640x360HQ 360p (flv).flv
5.480x360HQ 360p (mp4).mp4

YTD 2.7.1 added support for formats 4 and 5 in the table above. As you can see, if you are receiving an FLV file where before it might have been MP4, you are downloading a higher quality file than the earlier MP4. If you are having trouble playing this FLV file, we recommend the free, powerful, open source video player, VLC Media Player, which requires no additional codecs or software to play all video types supported by YTD.

If you must have an MP4 format file, you can select HQ 360p (MP4), but depending on the original file, it may be lower quality than the original FLV file. If you want to get very technical, you can use the "Manual" conversion setting. Please see the Help page for more information on manual conversion commands.

Why do I keep getting "Your current security settings do not allow this file to be downloaded" when I try to download videos?

You have customized your Internet Explorer security settings and it is blocking YTD from downloading videos.  Here are the instructions for fixing this in Internet Explorer 8 (download IE8 here if you are not already using it):

  • Select "Internet Options" from the Tools menu
  • Click the "Security" tab
  • Click the "Custom level" button in the Internet zone
  • Scroll down to the "File download" setting and click "Enable"
  • Restart Internet Explorer and YTD and try again

That's it.  You should be able to download videos again.

Is there a way to queue multiple files for downloading?

Yes, you can upgrade to the PRO version which offers this benefit.

Can I use a proxy server to download videos?

Yes. YTD uses the default proxy server defined in Internet Explorer Options, so you will need to set your proxy settings there.

My proxy server requires me to use a password. Where do I enter it?

Currently, YTD does not allow you to use a password for HTTP proxy.

Converting and playing video files

Is it possible to select multiple files for conversion?

Yes, this feature exists in the PRO version of YTD. Once you have the PRO version activated, go to Convert Tab, press the folder icon next to Select the video file, and use the Ctrl key to select multiple videos.

After I convert, the sound quality is bad comparing to the original video. What can I do?

When you convert and the sound is bad, go to the Convert tab, and check the box "Show advanced conversion options". Adjust the volume button up or down and see if the conversion improves.

When I try to convert the video I receive the error message: "The conversion of your video file has failed, etc." Why?

The conversion could have failed for several reasons. First, check the file name that you see under "Select video file". This file name needs to be a full path to the file, not just the name of the file. For example, if you downloaded a video and saved it as "thisvideorocks.mp4" in your "C:\Videos" folder, the "Select video file" box should have "C:\Videos\thisvideorocks.mp4" in it not just "thisvideorocks.mp4" (no directory name) or "C:\Videos\thisvideorocks" (no file extension, eg: ".mp4"). To get the entire file path in the "Select video file" box, click the "Browse" button and find the file on your drive to select it and try the conversion again. In fact, if you are seeing this error, click the "..." button and reselect your file anyway, just to make sure the entire file and path is present and correct. Since long path names are usually truncated in the select video box it is not always easy to tell what path and filename YTD is using.

Second, sometimes YTD can get in a confused state (eg: you have many downloads running at the same time), so if you see this error and the solution above doesn't fix it, wait for all your downloads to complete, then exit YTD and restart it and try again.

If you've tried the above and are still seeing this error, you may be missing a codec or have conflicting codecs on your computer. This is most likely to happen if you have an older version of Windows, or you have installed many video processing applications on your system. You'll need to figure out what codec is missing or corrupt and fix it. There are many codec packs available, especially at sites such as, such as the Windows Essentials Media Codec Pack. (we do not recommend a particular codec pack, we do not endorse and we are not responsible for)

How can I remove the video and only save the audio so I can play it on my mp3 player?

If you use the Basic version, please go to the Convert tab, Select the video file using the Browse button. Select MPEG Audio Layer 3 (MP3) from the drop-down menu. In the "Choose Quality" dialog, select what quality mp3 file you want. Higher quality means a larger mp3 file. If you want to change the volume or copy only part of the video check the "Show advanced conversion options" box. Click "Convert Video" and follow the progress in the activity tab.
If you use the PRO version you can download and convert to MP3 in the same step from the Download tab. If you choose this option you cannot cut the video or adjust the volume.

I converted a video to "iPod" but I can't play it on my iPod Touch? Why not?

The iPod Touch is more similar to the iPhone than an iPod when it comes to supported video formats. So if you would like to convert your video to play on the iPod Touch, select "iPhone Video" as the file type to be converted to.

When I play a downloaded video, it is incomplete and only 10/15 seconds, and re-downloading it doesn't help.  Now what?

YTD uses Internet Explorer to download files. If your download was interrupted, IE may have saved a corrupt copy in its cache that you will need to delete so you can download the complete file. You need to delete your Temporary Internet Files and browser cache. To do that in IE8, open Internet Explorer and click on Tools, click on Internet Options and on the General Tab, in the middle of the screen, click on Delete in the "Browser History" section. In the window that opens, uncheck everything but "Temporary Internet Files" and click "Delete". Now close all the open browser windows and try downloading the video again.

I can't play my downloaded video file. Why not?

YTD downloads videos from popular video sharing sites such as YouTube. Typically, these files are either Flash videos with filenames ending wiith ".flv", or MPEG-4 videos with filenames ending in ".mp4". Windows does not have a program to play FLV or MP4 files installed by default. You need to install a program which knows how to play the files, or convert them to a format Windows understands. You can use YTD to convert the files to a format all Windows computers know how to play by clicking the "Convert" button and selecting "Windows Media Video" as the type to convert the file to. YTD also has a built in video player that you can use to play FLV or MP4 files by clicking the "Convert" radio button, selecting a video file and pressing the "Play" button.

However, if you want the best possible quality, we recommend saving the videos as they are without any conversion and playing them with the excellent, free, open source VLC Media Player.

After converting the video, I can't play it. Or I can hear the audio but there is no video. Or I see the video but there's no audio. Why?

Your computer doesn't know how to play the file, or the audio or video in the file isn't recognized. For media playback, we recommend using the excellent, free, open source VLC Media Player. If you are using Windows Media Player to play the files, you will need to install or upgrade your audio and video codecs on your computer with a product such as the Windows Essentials Media Codec Pack.

How to convert a video to a DVD in order to play it on my DVD player?

YTD downloads videos from multiple sites and converts them to several formats. Creating a DVD requires the audio and video conversion to the correct format and the ability to write files on a DVD using correct names and locations. There are several commercial and free products available that can perform these actions.
Please also review this FAQ

How to convert a video to a CD in order to play it on my stereo?

Creating an audio CD requires an audio conversion to the proper format and the ability to write files on a CD using correct names and locations. Several commercial and free products can perform these actions.
Please also review this FAQ

My conversion to a PSP file fails. What happened?

Converting a video in PSP needs both audio and video. Therefore MP3 videos will fail when converted to PSP. Also video streams without audio or with the volume set to 0 will fail. Make sure your video has both audio and video before converting to PSP.

The original video has subtitles. Can YTD download videos with subtitles?

Subtitles are separately introduced in the video file. Therefore YTD will only download the original video.


Where can I review your great program?

It would be great if you can review our program on CNET, here. Go down to the User Reviews section, select the number of stars you give us and click Write a review. You need an account with cnet or you can login with your facebook account. Thank you, we appreciate it.

How do I tell what version of YTD I have installed?

In the main application screen, click "About YTD" under the "Help" button to see the About page, including the version number of YTD.

How can I change the name of converted/downloaded videos?

To change the name of the downloaded/converted video please go to the Activity tab and right click the video, then select Rename

I can't find my video files. Where are they?

On the Download tab, you have the "Save to" label. That is the folder where your videos are initially saved. Click on the directory next to it to see the files. Click on the folder icon to the right of the label to change the folder.

When converting videos, YTD will place the new video in the same directory as the original source video.

In what languages is your application available?

YTD is available in the a following languages. English, Albanian, Arabic, Belarusian, Bulgarian, Chinese, Chinese Simplified, Croatian, Czech, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Kurdish, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish, Turkish, Danish, Slovene and Slovak. If you want the application to be available in your language please contact us

Can I use YTD on my Mac or my mobile device?

YTD Video Downloader for Android is available here. YTD Video Downloader for Mac can be downloaded from here. Get YTD Video Downloader for iOS from here.

It's still not working, now what?

Send us feedback and we'll take a look at it.


Do you offer a free version of YTD?

Yes. You can download the free version of YTD here

I misplaced my YTD PRO license, what can I do?

Please go here to find your license.

Do you offer a PRO version?

Yes, we do, it offers additional benefits, please go here for details.

When does my license expire?

To see when your license expires, open YTD, go to Help, then Your license and the expiration date will be displayed there. You can go ahead to renew your subscription at this point so that YTD won't expire.

How long is the PRO version license valid for?

The YTD Pro license is valid for 1 year from the moment of purchase. You will have access to all the versions released during this period.
New versions and upgrades may contain new or different license terms, so please make sure to carefully review the license upon your initial download of YTD and each upgrade.

How can I pay for the the license?

You can securely pay with Paypal or with your Visa, Mastercard, American Express, Discover, or Banking Account, and also we accept other payment methods.

How do I request a refund?

Requesting a refund is very simple. All you need to do is to contact our support team here.

When can I ask for a refund?

In case you are not satisfied with YTD Video Downloader Pro, you can contact us within 30 days of your purchase to receive a refund. Please note that unless the transaction was subject to a fraudulent purchase, refunds requested more than 30 days after your initial purchase date will not be processed.

How long does it take for the refund to be processed?

The refund should appear on your credit card statement within 48 hours after our email of confirmation. Upon receiving your refund you must uninstall or stop using any software products for which you no longer posses a valid, purchased license. GreenTree Applications SRL reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.

Can I use YTD Pro on several computers?

No, the license is only for 1 computer. However if you want to use YTD Pro on several computers, we are offering discounts for multiple licenses purchased through a single payment. If you want to pay with Paypal, click here, choose "Pay with PayPal", enter the number of licenses you want to buy in the "Quantity" field and click "Update" to see our special prices. If you want to pay using a credit card, click here and access "Volume discount prices" to see our special prices."

What happens if my computer breaks and I get a new one? Can I move my license to the new computer?

Yes. In case you get a new computer, or you need to format your old computer, please go here to reset your license.

When I try to activate my license I keep getting a Communication Error. What can I do?

This probably means that something is blocking the activation process. Please disable your firewall. Also, if you have any modem/router bypass them and try to connect directly to the internet(internet cable directly in the PC with YTD). Then try again to activate the product.

I forgot my license, what can I do?

Please go here to retrieve it.