The installer is complaining because a file it is trying to replace is still being used by Windows. You are most likely installing a new version of YTD in the same location as your older version. The installer is designed for this to work properly and automatically close any running instances of YTD before installing the new version. However, it cannot account for all possiblec senarios. Save all your work, restart your computer, and try the installation again. This will free any locked files the installer is having problems with. If you still have problems after that, try uninstalling the old version of YTD first from "Add or Remove Programs" in the Windows Control Panel, and then reinstalling. If the installer still doesn't work, it may have become corrupted during download. Please delete your installer and download a new one and try again.
YTD requires the Visual Basic Runtime in order to work. If you do not have this installed on your computer, you will likely see an error such as "A required file, MSVBVM60.DLL was not found" or "Class not registered, MSSTDFM.DLL needs to be installed on your machine." Download and install the Visual Basic Runtime from Microsoft and restart your computer and that should take care of the problem.
You can uninstall using the Add or Remove Programs function in the Windows Control Panel. Or you can click "Uninstall" from the "YTD" folder in the "Programs" section of the Windows "Start" menu.
Tip #1: Please make sure you have the latest YTD version. From the app, click on Help -> Check for Updates and install the latest update. Try the download again.
Tip #2: Open Internet Explorer and try to view the video in it. Delete the cookies. Restart Internet Explorer. Restart (close and reopen) YTD. Try to download again.
Tip #3: In case you receive a "Pause, waiting for internet connection" or "Failed 6" error please reset your Internet Explorer settings by opening Internet Explorer and going to "Tools" (Alt + X keyboard shortcut), "Internet Options", "Advanced" tab and selecting the "Reset" button. Please make sure to select the "Delete personal setting" check box before resetting. The reset must be performed in Internet Explorer regardless of the web browser you use on a daily basis.
Tip #4: Some antivirus programs or firewalls can block YTD from accessing the web. Add YTD to the allowed list in your firewall. Turn off the AV and firewall (just to test) and try the download again. If you are using AVG Internet Security and AVG Accelerator is enabled please disable it by going to "Options" -> "Advanced settings" -> "Web Browsing protection" -> "Online Shield". There is an issue with AVG Accelerator and youtube videos, you can find more details here.
Tip #5: If you use Zone Alarm, do the following: Go to COMPUTER Protected section, then to Application Control. Select YTD, click on the ? (question mark), select ALLOW. If the download still does not work, uninstall Zone Alarm and try again.
Tip #6: McAfee firewall may also block YTD. A message will appear, asking you to Allow; Allow one time; Deny the access for the software to internet, etc. Select 'Allow the access' for YTD. If this will not work uninstall McAfee firewall and retry.
Tip #7: As a last resort uninstall YTD (Control Panel - Add/Remove programs). Restart your computer. Install and run a registry cleaner program. Reinstall YTD from here.
YTD uses the same URL to download the video that your web browser uses to display the web page. Look at the address bar of your browser near the top of your browser window and see the small YouTube logo and a URL such as "https://www.youtube.com/watch?v=NoBDqB7rL-8"? Copy the URL from there and paste it into YTD and click the "Download" button to download that video to your computer.
Note that this is not the information from the "embed this video" button on YouTube, eg: "iframe..." or "http://youtube.com/embed/...". YouTube changed their website in January 2011 and the html code given by the "Embed" button will no longer work in YTD.
Different video sites use different video formats, but most use "flv" or "mp4" video files. For most video sites, YTD can figure out what type of video file it is, and set the file type correctly when saving the video. On YouTube, typically "Normal" quality videos are ".flv" and HQ or HD are ".mp4", while on Facebook all videos are ".mp4". If you accidentally downloaded a video that doesn't include the extension on the file name (for example, is missing the ".mp4"), you need to figure out what type of video file it is and rename it correctly. A simple way to do this is you can open the video file in Notepad and see if the first line of the file has "flv" or "mp4" in it. Just make sure not to make any changes to the file!
The file might also be called unknown even if it has the correct file extension if your computer doesn't know how to play it. VLC Media Player is an excellent, free, open source program that can play almost all types of video files without requiring additional software. It can also tell you what type of video a file is if you have one which doesn't have a file extension (load the video and select "Media Info" under the Tools menu). If you are having problems playing a downloaded video, download VLC Media Player and try playing it with that.
This means you are attempting to download a video which has been flagged by YouTube. This can result in them being restricted for access by people over 18 years of age. When you attempt to view a restricted video on YouTube in your web browser, YouTube requires to you to log in to verify your age. When you attempt to download a restricted video from YouTube using YTD, YTD will prompt you for your YouTube username and password so that it can download the video for you. This is the user name and password you use on Youtube. YTD does not have user accounts. If you do not have a YouTube user account, you can create one by going to YouTube and clicking the "Sign Up" link at the top of the page. In order to keep your information safe, your username and password are only used for the current running instance of YTD and will not be saved on your computer. Once you exit YTD, it will forget your account information and you will need to enter it again the next time you want to download a restricted video.
If you are seeing an error "No Flash video found" or other problem downloading restricted videos from YouTube, please log into your YouTube account using your web browser and make sure you can watch the video in your browser without any problems. One common problem is YouTube may have flagged your account and is requesting a "captcha" when you log in to YouTube. By logging in to YouTube in your web browser, you can respond to the "captcha" and should be able to use YTD to download videos again.
Facebook requires a user name and password to access any content, including videos. When you attempt to download a video from Facebook using YTD, YTD will prompt you for your Facebook username and password so that it can download the video for you. This is the user name and password you use on Facebook. YTD does not have user accounts. In order to keep your information safe, your username and password are only used for the current running instance of YTD and will not be saved on your computer. Once you exit YTD, it will forget your account information and you will need to enter it again the next time you use YTD to download a video from Facebook.
Facebook only allows one web browser at a time to be signed into a given Facebook account, and automatically signs out any other signed in browsers when you sign in on a different program. YTD appears like another browser to Facebook, so Facebook will sign out your web browser when you sign into Facebook using YTD.
If you are downloading multiple videos from Facebook, we recommend opening each video in a new window or tab in your web browser before starting to download them in YTD so that you have all the video URLs available. Or you may want to copy and paste all the video URLs from your web browser into a text file before starting to download them.
If you are getting a Failed status when downloading from Facebook, it's possible that you have the Secure browsing option turned on. Please go to Facebook, then to Account - Account Settings - Account Settings - Secure Browsing (https) and uncheck the option to Browse Facebook on a secure connection (https) whenever possible. Try to download the video again. When you are done, you should enable the option again in Facebook.
This is controlled by YouTube. YouTube has configured their servers to send data more quickly when you first start playing a video and then to slow down. This makes for a smooth video playing experience when you're watching a video, while reducing the network capacity required to serve videos to all its users.
Click the "Download Options" button and select one of the "HD" options (eg: "HD 720p") or "Best available" from the "Youtube Download Quality" menu. If a HD version of the video is available, it will be downloaded.
YouTube typically offers the same video in multiple quality levels. "Best Available" and "HD 1080p" are the same - both first try to download the HD 1080p version, then HD 720p, then HQ 480p, then HQ 360p (flv), then HQ 360p (MP4), then Normal. "HD 720p" tries HD 720p, then HQ 480p, then HQ 360p (flv), then HQ 360p (MP4), then Normal. "HQ 480p" tries HQ 480p, then HQ 360p (flv), then HQ 360p (MP4), then Normal. HQ 360p (flv) tries HQ 360p (flv) then "Normal". HQ 360p (MP4) tries HQ 360p (MP4) then "Normal". "Normal" just tries to download the Normal quality. For details on the video formats used by YouTube, please see the YouTube entry on Wikipedia. If you pay close attention, you'll notice there are two "HQ 360p" resolutions available on YouTube - 360x640 and 360x480. YTD now had 2 levels, HQ 360p (flv) for 360x640 resolution and HQ 360p (MP4) for 360x480. "Best available" is the default setting for downloading videos so that YTD will always try to download the highest quality video available. Note: this setting only applies to downloading videos from YouTube, and not to other video sites.
YouTube announced in July 2010 that they now support the HD 4096p video format. However, there are very few videos currently available at this extremely high definition format given the specialized cameras required. In addition, HD 4096p video files are several times larger than other HD video files which means they will take several times longer to download. YTD does not currently support downloading videos in HD 4096p format, and will download any HD 4096p videos in HD 1080p format. We will continue to monitor the growth of "4K" videos and likely add support in a future release. If you would like to see this feature implemented, please let us know using the Support form and include the URL of the video you'd like to download.
If you have "Best Available" as your download quality, YTD will attempt to download YouTube videos from the highest resolution to the lowest resolution in this order:
| Resolution | "Quality" | Container file | |
| 1. | 1920x1080 | HD 1080p | .mp4 |
| 2. | 1280x720 | HD 720p | .mp4 |
| 3. | 854x480 | HQ 480p | .flv |
| 4. | 640x360 | HQ 360p (flv) | .flv |
| 5. | 480x360 | HQ 360p (mp4) | .mp4 |
| 6. | 400x240 | Normal | .flv |
YTD 2.7.1 added support for formats 4 and 5 in the table above. As you can see, if you are receiving an FLV file where before it might have been MP4, you are downloading a higher quality file than the earlier MP4. If you are having trouble playing this FLV file, we recommend the free, powerful, open source video player, VLC Media Player, which requires no additional codecs or software to play all video types supported by YTD.
If you must have an MP4 format file, you can select HQ 360p (MP4), but depending on the original file, it may be lower quality than the original FLV file. If you want to get very technical, you can use the "Manual" conversion setting. Please see the Help page for more information on manual conversion commands.
You have customized your Internet Explorer security settings and it is blocking YTD from downloading videos. Here are the instructions for fixing this in Internet Explorer 8 (download IE8 here if you are not already using it):
That's it. You should be able to download videos again.
Yes, you can upgrade to the PRO version which offers this benefit.
Yes. YTD uses the default proxy server defined in Internet Explorer Options, so you will need to set your proxy settings there.
Currently, YTD does not allow you to use a password for HTTP proxy.
Yes, this feature exists in the PRO version of YTD. Once you have the PRO version activated, go to Convert Tab, press the folder icon next to Select the video file, and use the Ctrl key to select multiple videos.
When you convert and the sound is bad, go to the Convert tab, and check the box "Show advanced conversion options". Adjust the volume button up or down and see if the conversion improves.
The conversion could have failed for several reasons. First, check the file name that you see under "Select video file". This file name needs to be a full path to the file, not just the name of the file. For example, if you downloaded a video and saved it as "thisvideorocks.mp4" in your "C:\Videos" folder, the "Select video file" box should have "C:\Videos\thisvideorocks.mp4" in it not just "thisvideorocks.mp4" (no directory name) or "C:\Videos\thisvideorocks" (no file extension, eg: ".mp4"). To get the entire file path in the "Select video file" box, click the "Browse" button and find the file on your drive to select it and try the conversion again. In fact, if you are seeing this error, click the "..." button and reselect your file anyway, just to make sure the entire file and path is present and correct. Since long path names are usually truncated in the select video box it is not always easy to tell what path and filename YTD is using.
Second, sometimes YTD can get in a confused state (eg: you have many downloads running at the same time), so if you see this error and the solution above doesn't fix it, wait for all your downloads to complete, then exit YTD and restart it and try again.
If you've tried the above and are still seeing this error, you may be missing a codec or have conflicting codecs on your computer. This is most likely to happen if you have an older version of Windows, or you have installed many video processing applications on your system. You'll need to figure out what codec is missing or corrupt and fix it. There are many codec packs available, especially at sites such as download.com, such as the Windows Essentials Media Codec Pack. (we do not recommend a particular codec pack, we do not endorse and we are not responsible for)
If you use the Basic version, please go to the Convert tab, Select the video file using the Browse button. Select MPEG Audio Layer 3 (MP3) from the drop-down menu. In the "Choose Quality" dialog, select what quality mp3 file you want. Higher quality means a larger mp3 file. If you want to change the volume or copy only part of the video check the "Show advanced conversion options" box. Click "Convert Video" and follow the progress in the activity tab.
If you use the PRO version you can download and convert to MP3 in the same step from the Download tab. If you choose this option you cannot cut the video or adjust the volume.
The iPod Touch is more similar to the iPhone than an iPod when it comes to supported video formats. So if you would like to convert your video to play on the iPod Touch, select "iPhone Video" as the file type to be converted to.
YTD uses Internet Explorer to download files. If your download was interrupted, IE may have saved a corrupt copy in its cache that you will need to delete so you can download the complete file. You need to delete your Temporary Internet Files and browser cache. To do that in IE8, open Internet Explorer and click on Tools, click on Internet Options and on the General Tab, in the middle of the screen, click on Delete in the "Browser History" section. In the window that opens, uncheck everything but "Temporary Internet Files" and click "Delete". Now close all the open browser windows and try downloading the video again.
YTD downloads videos from popular video sharing sites such as YouTube. Typically, these files are either Flash videos with filenames ending wiith ".flv", or MPEG-4 videos with filenames ending in ".mp4". Windows does not have a program to play FLV or MP4 files installed by default. You need to install a program which knows how to play the files, or convert them to a format Windows understands. You can use YTD to convert the files to a format all Windows computers know how to play by clicking the "Convert" button and selecting "Windows Media Video" as the type to convert the file to. YTD also has a built in video player that you can use to play FLV or MP4 files by clicking the "Convert" radio button, selecting a video file and pressing the "Play" button.
However, if you want the best possible quality, we recommend saving the videos as they are without any conversion and playing them with the excellent, free, open source VLC Media Player.
Your computer doesn't know how to play the file, or the audio or video in the file isn't recognized. For media playback, we recommend using the excellent, free, open source VLC Media Player. If you are using Windows Media Player to play the files, you will need to install or upgrade your audio and video codecs on your computer with a product such as the Windows Essentials Media Codec Pack.
YTD is for downloading video from various websites, and converting to popular formats. Creating a DVD requires converting the audio and video to the correct types and formats as well as the ability to write files to the DVD with the correct names and locations. There are several commercial and free products available which will help you create a DVD with your downloaded videos.
YTD is for downloading video from various websites, and converting to popular formats. Creating an audio CD requires converting the audio to the correct format as well as the ability to write files to the CD with the correct names and locations. There are several commercial and free products available which will help you create a CD with your downloaded videos.
Converting a video in PSP needs both audio and video. Therefore MP3 videos will fail when converted to PSP. Also video streams without audio or with the volume set to 0 will fail. Make sure your video has both audio and video before converting to PSP.
Unfortunately, YTD cannot download the subtitle, because the subtitle is separately introduced in the movie. YTD can only download the original video.
It would be great if you can review our program on CNET, here. Go down to the User Reviews section, select the number of stars you give us and click Write a review. You need an account with cnet or you can login with your facebook account. Thank you, we appreciate it.
In the main application screen, click "About YTD" under the "Help" button to see the About page, including the version number of YTD.
To change the name of the downloaded/converted video please go to the Activity tab and double click on the video. Please type the name you want. (must not contain "/:"*>< \ | ) Hit enter or click outside that box to save.
On the Download tab, you have the "Save to" label. That is the folder where your videos are initially saved. Click on the directory next to it to see the files. Click on the folder icon to the right of the label to change the folder.
When converting videos, YTD will place the new video in the same directory as the original source video.
YTD is available in the a following languages. English, Albanian, Arabic, Belarusian, Bulgarian, Chinese, Chinese Simplified, Croatian, Czech, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Kurdish, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish, Turkish, Danish, Slovene and Slovak. If you want the application to be available in your language please contact us
When you watch a video in flash from a website (like YouTube) the video is downloaded into your computer, in the folder "Temporary Internet Files" of your browser. The program does the same thing, allowing you to select the destination folder. This means that the file is saved on your computer while you watch the video and there remains until you do delete it.
You can use the video saved for personal use only. We do not assume any responsibility to content you are attempting to download and strongly recommend that you do not download copyrighted material.
YTD Video Downloader for Mac can be downloaded from here. The mobile versions, YTD for Android and YTD for iOS will be released in the following weeks. For more details on the release dates please check our website or contact us.
Send us feedback and we'll take a look at it.
Please go here to find your license.
Yes, we do, it offers additional benefits, please go here for details.
To see when your license expires, open YTD, go to Help, then Your license and the expiration date will be displayed there. You can go ahead to renew your subscription at this point so that YTD won't expire.
The YTD PRO license is valid 1 year from the time you purchased it. You can sign up for recurring payments when you purchase the license so you never have to worry about your licensing expiring.
You can securely pay with Paypal or with your Visa, Mastercard, American Express, Discover, or Banking Account, and also we accept other payment methods.
Requesting a refund is very simple. All you need to do is to contact our support team here.
In case you are not satisfied with YTD Video Downloader Pro, you can contact us within 30 days of your purchase to receive a refund. Please note that unless the transaction was subject to a fraudulent purchase, refunds requested more than 30 days after your initial purchase date will not be processed.
The refund should appear on your credit card statement within 48 hours after our email of confirmation. Upon receiving your refund you must uninstall or stop using any software products for which you no longer posses a valid, purchased license. GreenTree Applications SRL reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.
No, the license is only for 1 computer. However if you want to use YTD Pro on several computers, we are offering discounts for multiple licenses purchased through a single payment. If you want to pay with Paypal, click here, choose "Pay with PayPal", enter the number of licenses you want to buy in the "Quantity" field and click "Update" to see our special prices. If you want to pay using a credit card, click here and access "Volume discount prices" to see our special prices."
Yes. In case you get a new computer, or you need to format your old computer, please go here to reset your license.
This probably means that something is blocking the activation process. Please disable your firewall. Also, if you have any modem/router bypass them and try to connect directly to the internet(internet cable directly in the PC with YTD). Then try again to activate the product.
Please go here to retrieve it.